Thank you for your request for a quote.
We want your journey with Transport Network Australia to be smooth and stress-free! Here are some of the questions we frequently receive about our bus charter services. If you have a question about any of our bus hire services, please contact us today.
No. The driver is not involved in the administration or financial side of the business and is therefore not aware of the guidelines around extra charges or rates. It is your responsibility to manage your group on the day of the journey.
A 20% (non-refundable) deposit is required to secure your vehicle, however the remaining balance is required to be paid 7 days prior to your journey.
Overtime/waiting rates are charged at $41.25 inc GST ($165 inc GST per hour) per 15 mins (sedans) and $41.25 inc GST ($165 inc GST per hour) per 15 mins (minibus/bus/coaches).
We usually require bonds for certain groups such as, Hen’s days, Buck’s parties, Wine tours, Birthday parties, late night transfers etc. The bond is usually $300 inc GST (depending on the purpose) and covers issues such as, cleaning fees, overtime charges, damages to the vehicles etc.
No. The quotation includes the cost of the bus, driver and all vehicle insurance and running costs only.
Standing on some Low Floor Buses is allowed however it is not permitted on Mini Buses and Standard/Luxury Coaches.
Anchor points are available on some vehicles only. You must advise the consultant when booking to ensure the vehicle you requested includes anchor points. Transport Network Australia adheres to laws in each state whereby that state requires children to be seatbelted. Where laws do not stipulate that the child to be secured with a seatbelt, we still highly recommend that all children be seatbelted to avoid injury where a vehicle may stop suddenly.
Yes, however only if the bus you are requesting to change to is available. We are not able to advise you of availability of a certain vehicle at a future date, however we can advise you on availability on the day it is requested. Please also note that prices may change if you change your vehicle size.
Most non-alcoholic beverages are permitted with the exception of glass products. Foods which are easily manageable (that will not create a mess) are favoured to avoid spills or damage to the bus. Additional charges will apply if cleaning is required.
We can advise you of extra costs only at the time it is requested. As every situation is different, there is no guideline or rate that would be applicable for all changes.
Our company policy states that no alcohol is to be opened or consumed on the vehicle at any time.
Yes, the larger touring coaches have luggage bins underneath which hold passenger bags. Note that charter buses and low floor buses generally do not have luggage bins. Therefore for airport transfers, it is advised that you book coaches instead of charter buses. Any excess luggage must be discussed in detail with our office to ascertain the luggage requirements.
Where the vehicle is travelling a significant distance away from home, or where your group is performing a multi-day tour, it may be feasible for the driver to stay with the group. Typically this is when the driver will require accommodation and meals at your cost. You can choose to either supply the driver with meals and accommodation which you have purchased, or we can provide this for you at an additional cost. If accommodation is required, drivers must have their own room, and that room must be a minimum of 3.5 stars.
No. A trailer will cost an additional $33 inc GST if requested. You will need to request this option as it is not assumed for every transfer it is required.
Payment is due 7 days prior to departure.
Payment options are:
Our friendly and knowledgeable staff are here to answer any questions you may have about our bus charter services – give us a call on 1300 TNA BUS (1300 793 568) or send us a message.
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